Nguyễn Thị Thanh Mai

Company: Posts & Telecommunications Institute of Technology, Thanh Xuan, Hanoi, Vietnam

Position: Give a lecture on Marketing management, Service Marketing, Marketing communication, Brand management, Research Methodology.

Company: Nexedu Training Corporation – Egroup Education Group, Hanoi, Vietnam

– Develop an online training framework
– Build and link training content (professional courses, soft skills courses)
– Production of courses online
– Online training consultancy for business

Company: Dai Nam University, Thanh Xuan, Hanoi, Vietnam

Position: Give lectures on Administration Management and Research Methodology, Soft skills

Company: International School, Vietnam National University, Hanoi

Position: Give lectures on Contemporary Economic Problems (in French)

Company: Mobilité ET Services Company, VEOLIA Environment Corporation, Grenoble, France

– Directed and controlled the processing and fulfillment of orders fielded customer inquiries and resolved customer complaints.
– Streamline business operations, provide product training to customers, discuss technical aspects about product and oversee marketing campaigns, developed various strategies.
– Developed procedures, establish standards and track shipments to ensure that delivery occurs timely.
– Worked with logistics, transportation, sales and other departments for coordination purposes.
– Maintained business relationship with clients and customers to achieve quality product and service norms by resolving their service-related critical issues.
– Trained sales team for higher performance and helped them in their development
– Established a competitive sales force by offering compensation benefits packages and incentive schemes

The Study of Factors Affecting Vietnamese Consumers’ Intention to Write Referrals on Facebook

Author: Main Author

Published in: Proceedings of the 9th International Conference on Emerging Challenges: Business Transformation and Circular Economy, p. 196, Atlantis Press B.V, Amsterdam, the Netherlands.

Developing and Validating a Scale of Factors Influencing Vietnamese Students’ Intention to Write Referrals on Social Media

Author: Main Author

Published in: Journal of Economics and Forecasting, Issue 27.

Testing the Structure of the Norm Activation Model in Social Motivation for Writing Referrals on Facebook – An Experimental Study of Students in Hanoi

Author: Main Author

Published in: Journal of Economics and Forecasting, Issue 36.

Influencing Strategies Toward Organizational Buying Decisions – An Empirical Study on Vietnamese Enterprises

Author: Main Author

Published in: Proceedings of the 5th International Conference on Emerging Challenges: Partnership Enhancement (ICECH2016), Hanoi, ISBN: 978-604-93-8961-0.

Influence Strategies on Organizational Buying Decisions – A Study of Vietnamese Enterprises

Author: Main Author

Published in: Research project code: 03-VKT-2016/RD-KT.