Bùi Nghĩa Dũng

TANK JUICE LTD,.

– Supervised shop assistants to ensure high standards of performance and
service.
– Conducted quality control of food products and customer service interactions
to maintain company standards.
– Implemented system procedures and changes as directed by senior
management.
– Managed staff recruitment and training, including advertising positions,
vetting applications, recommending candidates for interviews, and monitoring
and reporting on the performance of probationary or trial employees.
– Created and managed staff rosters to ensure compliance with company
policies and alignment with organizational culture.
– Assisted in maintaining store cleanliness and ensured adherence to food
safety standards.
– Oversaw financial duties, including managing the wages budget, cost of
goods budget, stock takes, banking, and turnover to ensure financial accuracy
and balance.

GAMELOFT HAN STUDIO

– Planned, coordinated and supervised the mobile game development cycle
implemented by different teams, from the conception stage to the finalization
stage (game designing, programming, graphic designing, quality assurance,
etc).
– Maintained active communication with Head Quarter as well as development
teams in others countries.
– Monitored game quality and project status continually to ensure timely
delivery and adherence to Gameloft’s high standards.
– Served as a backup for the project manager as needed, ensuring seamless
project continuity.

VIETNAM AIR CATERING SERVICES

– Supervised and managed the Marketing team responsible for maintaining
operations, serving as the primary point of contact for standardized
information between customer and the company.
– Acted as the primary point of contact for all matters related to customer
account management.
– Cultivated and maintained strong, long-term relationships with both airline
and non-airline clients.
– Developed trusted advisor relationships with airline inflight leaders and key
internal departments, focusing on operations and production.
– Standardized and unified information processes, integrating these into
internal operational and production systems.
– Ensured the timely and successful delivery of solutions in alignment with
customer needs and objectives.
– Identified and pursued new business opportunities with existing clients, and
pinpointed areas for improvement to meet and exceed sales targets.
– Conducted financial forecasting and risk analysis to support strategic
decision-making.
– Audited monthly billing statements and assisted customers in completing
payment procedures.
– Managed and updated content across social media channels and the
company website to enhance audience engagement.
– Maintained and updated customer databases

POSTS AND TELECOMMUNICATIONS INSTITUTE OF TECHNOLOGY

– Delivering lectures on Principles of Marketing