Nguyễn Thị Thanh Mai

Mobilité ET Services Company, VEOLIA Environment Corporation, Grenoble, France

• Directed and controlled the processing and fulfillment of orders fielded customer inquiries and resolved customer complaints.
• Streamline business operations, provide product training to customers, discuss technical aspects about product and oversee marketing campaigns, developed various strategies.
• Developed procedures, establish standards and track shipments to ensure that delivery occurs timely.
• Worked with logistics, transportation, sales and other departments for coordination purposes.
• Maintained business relationship with clients and customers to achieve quality product and service norms by resolving their service-related critical issues.
• Trained sales team for higher performance and helped them in their development
• Established a competitive sales force by offering compensation benefits packages and incentive schemes

International School, Vietnam National University, Hanoi

• Give lectures on Contemporary Economic Problems (in French)

Dai Nam University, Thanh Xuan, Hanoi, Vietnam

• Give lectures on Administration Management and Research Methodology, Soft skills.

Nexedu Training Corporation – Egroup Education Group, Hanoi, Vietnam

• Develop an online training framework
• Build and link training content (professional courses, soft skills courses)
• Production of courses online
• Online training consultancy for business

Posts & Telecommunications Institute of Technology, Thanh Xuan, Hanoi, Vietnam

• Give a lecture on Marketing management, Service Marketing, Marketing communication, Brand management, Research Methodology.

The study of factors affecting the Vietnamese consumer’s intention to write referrals on Facebook. Proceedings of the 9th International Conference on Emerging Challenges: Business Transformation and Circular Economy, p.196. Atlantis Press B.V, Amsterdam, the Netherlands.

Developing and testing a scale of factors affecting the intention to write referrals on social media among Vietnamese students. Economy and Forecast Review, Issue 27. (in Vietnamese)

Testing the structural model of norm activation in studying social motivation to write Facebook referrals – An experimental study among students in Hanoi. Economy and Forecast Review, Issue 36. (in Vietnamese)

Influencing strategies toward organizational buying decisions – An empirical study on Vietnamese enterprises. Proceedings of the 5th International Conference on Emerging Challenges: Partnership Enhancement (ICECH2016), Hanoi. ISBN: 978-604-93-8961-0.

Influence strategies affecting organizational purchasing decisions – A study on Vietnamese enterprises. Code: 03-VKT-2016/RD-KT. (in Vietnamese)